Rural Internet Status
– NETWORKS ARE ONLINE –
UPDATE 10:35AM :
PLEASE REBOOT to refresh your connection.
The fiber line cut was repaired.
MONDAY JUNE 27 – 6AM- All towers are ACTIVE ; however, there is an INTERNET outage that is KNOWN beyond our control.
Please keep checking back for updates. Towers are not down, unfortunately the issue is upstream.
24/7 Billing & Support: 519-348-0042 x2 (x1 after hours)
Tip: You don’t have to wait for the prompts, just dial the extension right away!
Emails: firstname.lastname@example.org Are not monitored as quickly as tickets and calls – tickets or calls are preferred, so we can track jobs.
Tickets for billing/support: https://uisp.scomputing.ca/crm
Did you know?!? You can call and get the CURRENT network STATUS by calling 519-348-0042 x2. We ask you call and check the network status before logging tickets or reporting outages!
OUTAGE REPORTING STEPS
Step 1: Before submitting this form, please reboot your router, wait 10 minutes, and try again multiple times. Please do NOT reboot the dish, or POE injector every time you have an issue. Usually, the IP needs to refresh in your router.
It can take between 30 min – 2hrs depending on how widespread the power outage is to manually switch to generators.
Step 3: If nothing is posted here yet, we have to update the web page manually, so call 519-348-0042 x2 for Status updates. Outages are reported on the phone system immediately by the NOC – network operations team. If there is an Outage message posted, please hang up, and let the techs work on the repairs.
Step 4: OUTAGE REPORT FORM
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