Return Policy
June 8, 2007
If you are the original purchaser who bought new products directly from Schneider’s Computing Ltd., you may return the products in new condition in its original packaging to Schneider’s Computing within 14 days from the date of the invoice for a refund of the product purchase price. The product must not be opened to receive a full refund.
THE REFUND IS SUBJECT TO A TWENTY-FIVE PERCENT (25%) RESTOCKING FEE PLUS APPLICABLE TAXES.
YOU MUST PREPAY SHIPPING CHARGES AND INSURE THE SHIPMENT OR ACCEPT THE RISK OF LOSS OR DAMAGE DURING SHIPMENT.
Due to copyright laws, computer and game console software, music CDs, DVDs, and videos in opened packages may only be exchanged for the same title.
The refund does not include any shipping and handling charges shown on the purchase invoice.
Returned products must be in as-new condition, and all of the other items included with a product must be returned with it. There will be a nominal charge for missing packaging, accessories or manuals.
Installation and other services are not refundable if the service has been performed. If the product has been installed in your computer, the service and product may not be returned unless they are damaged or defective.
Damaged product must be returned within 30 days of purchase with all of the other items included with the product. If a manufacturer defect is found, the product will be replaced or an in-store credit will be earned to reselect another item. If a defect is not found, then the purchaser accepts all return shipping fees.
PREPAID Top-up Vouchers for time on prepaid telecom phone cards are NON-REFUNDABLE. Prepaid cards take 3-5 business days to deposit the funds and run a fraud analysis, as these are high risk transactions and we don’t want to be scammed. Once your credit card is verified it belongs to you with your issuing bank, we will e-mail the top-up card within 3-5 business days of the purchase. No refunds are allowed, as once processed we cannot return these cash vouchers.
If you are not completely satisfied, please talk to our General Manager, or, if you need more help call 1-866-709-6700 for further assistance. Terms and conditions subject to change without notice.
Legal Terms & Conditions of Service
June 11, 2019
Table of Contents & Order:
- MSP – I.T. Managed Service & On-Site Terms & Conditions – General Terms & Conditions (PDF)
- Business Fibre Terms of Service (Internet) (PDF)
- Acceptable Use Policy – Internet (Wireline or Wireless) (PDF)
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